Exchanges

Kanzo offers a 7-day exchange policy, which means you have 7 days from the date of delivery to request an exchange.

To be eligible for an exchange or exchange, the product must be:

In the same condition as received

Unworn, unused, and unwashed

With original tags intact

In original packaging (box, bag, shoe bag, barcode, etc.)

Accompanied by the original invoice or proof of purchase

If the product does not fit or you are not satisfied with the style, you may request an exchange or a credit note within 7 days.

How to Initiate a Exchange

To start an exchange or exchange, please email us at KanzoFootwear@gmail.com
 with the subject line “EXCHANGE” for faster assistance.

If your exchange request is approved, we will share the exchange instructions and shipping details. Items sent without prior exchange approval will not be accepted.

For any exchange-related queries, you can also contact us via:
📞 +91 93102 65008, +91 85879 20692

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery so we can review the issue and resolve it promptly.

Exceptions / Non-Exchanged Items

The following items are not eligible for exchange or exchange:

Sale or discounted items

Products with size issues after being worn

Items exchange without original packaging materials

Requests made after 7 days of delivery

Products showing wear and tear or damage

Footwear: Exchange only (for size issues or manufacturing defects). No cash refunds

Bags: No exchange or exchange

Gift cards and sale items are non-exchanged and non-refundable.

Exchanges

For a quicker resolution, we recommend exchanging the eligible item first. Once the exchange is approved, you may place a new order separately for the desired product.

Credit Note Policy (No Monetary Refunds)

Kanzo does not provide monetary refunds.

Eligible exchanges will be issued a credit note valid for future purchases

The credit note value will be equal to the product price (excluding shipping charges)

Credit notes must be used within the validity period mentioned

Delays in delivery do not qualify for refunds or credit notes.

How to Use Your Credit Note

Visit our website and proceed to checkout

Enter the credit note code in the “DISCOUNT CODE” field

Click APPLY

The credited amount will be deducted from the total order value

For assistance with credit note usage, contact us at KanzoFootwear@gmail.com

CANCELLATION POLICY

Kanzo reserves the right to cancel any order at its sole discretion due to unforeseen circumstances or operational limitations.

In such cases, customers will be informed and any applicable credit note will be issued within a reasonable timeframe.

CONTACT US

For any questions regarding exchanges, exchanges, or cancellations, please contact:

Email: KanzoFootwear@gmail.com

Phone / WhatsApp: +91 93102 65008, +91 85879 20692